Optimizing Digital Workflow and Customer Experience
September 22, 2022
14:15 – 15:15
Four Seasons Hotel, Limassol
Conference Room 2
The communications and workflow management of many Cypriot service providers remains asynchronous and deeply rooted in a pre-digital past. Workflow is often disrupted by questions and answers posed on email or telephone calls, or by inefficient communications and document management.

This one-hour training will provide a blueprint for organizing and optimizing digital workflow and customer experience for Cyprus legal firms. It will include recommendations for using off-the-shelf digital tools such as Asana, Mailchimp or Dropbox, or using custom solutions with greater efficiency. It will include methods of anticipating customer questions as well as standardizing their response so that all customers can benefit from common issues and questions. Finally, it will address issues of digital and communications hygiene: how to organize workflow to enhance productivity and avoid the productivity impact of constant communications.

About the Trainer
Philip Ammerman
Corporate Fiinance Advisor
Philip Ammerman is a consultant, angel investor and digital entrepreneur specializing in solutions for applying software and productivity applications to B2B customers. Philip started his consultancy career in 1992 and has participated in the Web 1.0 and Web 2.0 investment cycles. He is an expert in the impact of digital transformation and investment-led growth in enterprises. He is also a master user of applications such as Google, Facebook, Mailchimp, Asana, Zoho, Wix, Wordpress and others. Since 2010, he worked as an early stage angel investor and mentor to start-ups and spin-offs with a commitment of investing in one start-up a year. Philip advises a number of investment funds as well as the European Commission on technology investments and issues, and was entrepreneur in residence at the University of Cyprus in 2019. Philip studied at Princeton University, Cornell University, and the University of Barcelona and is a graduate of the YCombinator Startup School, among others.